Guidelines
CELL LINES
PLANT CELL LINES
PLANT VIRUSES
PLASMIDS
PHAGES
MICROORGANISMS
GENOMIC LIBRARIES
PROCEDURES
CATALOGUE
LABORATORY PROCEDURES FOR PHAGES
Appendix
PH/2003/4.01 Appendix 1
COMPLAINT for delivered cultures
Example
Arrival of complaint on .................................. by telephone !_! by letter/fax !_! by email !_!
Customer address:
Customer no.:
re.: Delivery note no.: ..................................................................... of (date) .....................
Specification
Strain designation: ......................................................... Accession no.: ...................
Reason of complaint
- Shipment not arrived
- Broken vials/ampoules
- Wrong culture
- Culture not pure
- Culture do not grow
- other reason
......................................................................................................................................
......................................................................................................................................
Complaint forwarded to responsible scientist on ............................ (date)
Decision:
Send replacement culture YES !_! NO !_!
Charge for replacement YES !_! NO!_!
Remarks: ...........................................................................................................................
......................................................................................................................................
Returned to forwarding department on .................................................................................
Customer informed by telephone m by letter/fax m by e-mail m on ........................................
Replacement shipped on ..................................... Delivery slip no. ......................................
Invoice no. ..............................................................................................................................
Remarks: .................................................................................................................................
...............................................................................................................................................
...............................................................................................................................................
Guidelines
prepared for CABRI by DSMZ in cooperation with NCCB and NCIMB
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2023
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