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LABORATORY PROCEDURES FOR PHAGES

Appendix

PH/2003/4.01 Appendix 1


COMPLAINT for delivered cultures


Example

Arrival of complaint on .................................. by telephone !_! by letter/fax !_! by email !_!

Customer address: 

Customer no.:

re.: Delivery note no.: ..................................................................... of (date) .....................

Specification

Strain designation: ......................................................... Accession no.: ...................

Reason of complaint

    • Shipment not arrived
    • Broken vials/ampoules
    • Wrong culture
    • Culture not pure
    • Culture do not grow
    • other reason

......................................................................................................................................

......................................................................................................................................

Complaint forwarded to responsible scientist on ............................ (date)

Decision:

Send replacement culture YES !_! NO !_!

Charge for replacement YES !_! NO!_!

Remarks: ...........................................................................................................................

......................................................................................................................................

Returned to forwarding department on .................................................................................

Customer informed by telephone m by letter/fax m by e-mail m on ........................................

Replacement shipped on ..................................... Delivery slip no. ......................................

Invoice no. ..............................................................................................................................

Remarks: .................................................................................................................................

...............................................................................................................................................

...............................................................................................................................................


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